Frequently Asked Questions

A domain name is simply the address of your website, e.g. www.yourwebsite.co.uk. We can purchase this for you: it’s included in the cost of a new website. But we always register it to your name, so you’ll be the owner. You can’t actually permanently buy a domain name – they have to be rented. So they have to be renewed every year. Again, we’ll do this for you.

It really depends what your site is for. If you simply want a presence on the web so that anyone who has your site address can go to it and find out more about you, then your name or the name of your company will be fine. We can check different variations to see what’s available. For example if, www.mybrilliantcompany.co.uk is not available, we might try my-brilliantcompany or my-brilliant-company, etc.Do bear in mind how easy it will be to tell people your website address though – lots of hyphens can be a bit of a mouthful!But if you want people to be able to find you using search engines such as Google, you could consider having a second website with a different domain name that incorporates key words. For example, if you’re a plumber based in ‘Old Town’ and you want people to find you when they’re searching for one in your area, you might go for www.plumberoldtown.co.uk. Your name or company name in itself won’t help potential new customers find you, as they won’t be searching for ‘joe bloggs plumber’, unless of course they already know you.

Of course! We can send you the settings to initiate with your domain name company, or if you’re happy to trust us with it, we can do it all for you instead to save you the hassle.

The best way to explain it is that it’s the place in cyberspace where your website ‘sits’. The host stores all the different elements of your website and makes them available to anyone who connects to the Internet through a computer or hand-held device (mobile phone, ipad etc). It also makes sure your site is secure, available, live and fully functioning at all times. Since we manage this for you, we do our best to make sure any problems are resolved as quickly as possible so your site has as little ‘downtime’ as possible.Web hosting allows everyone to see your site. Another way of explaining it is that your website is like a house that’s built in a factory but then needs some land to be put on. The web host is like that land.Hosting also allows you to have email addresses associated with your domain name. We offer a range of hosting ranges from normally £89 per year for a entry top quality, This price includes domain name costs as well. When we create a new website for you, the hosting and domain name costs are included for FREE for the first 12 months.If you choose to have more than one website hosted by us, the rate per site will be cheaper. Contact us for details.The hosting is unlimited in space, transfer, emails, etc for the set cost. All websites need hosting and the hosting is on highly secured servers available 24 hours a day.

If you already have an arrangement with another hosting company when you come to us with an existing domain name and / or website, we will aim to match it in price. If you do decide to stay with your existing host, you are of course free to do so, but we can’t guarantee the security or maintenance of your site and will be unable to offer you the same level of personal service throughout the year.

Normally, if it is a brand new brochure-style website, we aim to have a draft version ready for you to view in 10-14 days. Larger and more complicated sites tend to take a bit longer.From then on, the timescales really depend on you, and how many changes are required. We do of course aim to get it as close as possible to what you want first time round.Either way, we do try to do everything as fast as possible to get your new website live and on the internet as soon as possible. On our services page, you will see more information about the processes involved in building you a website.